Help

Frequently Asked Questions

• I am not sure if my order went through?

For a successful order, you should have received a confirmation number and / or confirmation email. You can also login to your account and check the User Menu > Order > Order History.

• How can I print my tickets?

When you complete the purchase, assuming that you have selected e-tickets as delivery method:

  1. You will see the tickets on the confirmation page and can print them right away
  2. In the confirmation email that you have received, there is a link to the "Print Tickets"
  3. You can login to your account and print tickets from: User Menu > Tickets > Print Tickets

• I received several charges on my credit card but purchased only once!

1- Check the User menu > Tickets > My Tickets to make sure your purchase went through only once. If you have purchased more than once, you may want to return the duplicates.

2- If you have submitted your transaction with a wrong billing address, the AVS (address verification system used by credit card processors to avoid fraud), will reject your payment but puts a temporary hold on the amount, also known as "authorization". Authorization is not a charge and will go away from your statement in a few days. Check your statement again in a few days and they should be gone.

• Do I need to print my e-tickets or can I show on my phone?

Most events accept mobile tickets while some others don't. Unless clearly mentioned in the event or the delivery method, you should try to print your tickets.

• I need to change my delivery method?

Contact us and we may be able to change your delivery method

• I need to change my seat or performance (I got the wrong tickets)?

If the returns policy of the event allows returns, you can use the User menu > Tickets > Return Tickets to return your tickets for "Store credit" and purchase the new set of tickets. Your store credit will get applied on the checkout page.

Otherwise you can contact us. We may be able to exchange the tickets for you.

• I didn't receive a confirmation email or invoice?

First check your spam folder. If the email is not there, you have probably entered an invalid email address or you are using a system that blocks our emails.

To view, print or receive the confirmation and email as an invoice use the User menu > Orders > Order History and click on the icon for the invoice.

• I forgot my password? How do I sign in?

You can simply reset your password if you have entered the correct email address. Simply click on the sign in button, click on "Forgot password", wait a few minutes till you receive the password recovery code in your email and change your password.

• I cannot sign in and I don't get any emails from you. No welcome email, no password recovery and no confirmation email?

You have probably signed up with a wrong email address or have had a typo in your email address. You should probably sign up again with the correct email address. However, if you need to sign in to your account, you can contact us, send us your name and email address and we try to find your account and provide the actual email that you have signed up with. Using that email address, you can sign in but you should probably sign up with your correct email address for further purchases.

Finding & Buying Tickets

How To Find/Buy a Ticket:

  1. Go to the Tickets page by clicking on the top menu.
  2. You will see a list of available events. Click on the button for your desired event.
  3. You will be redirected to the "Find Tickets" page where you can simply select the number of tickets that you need and add them to your shopping cart.
    If the event is on an 'Assigned Seat' basis, you may be able to select your seat on the interactive seating chart or ask the system to find you the best available seats.
    You can see and verify the assigned seats before making the purchase.
  4. Now that you have tickets in your shopping cart, press the “Proceed to Checkout” button to go to the checkout page. If you are not already logged in, you will be asked to log in or create a new account or checkout as a guest. It is quick and easy.
  5. On the checkout page, choose the required delivery method and fill out your billing and credit card information to complete the transaction.
  6. Upon successful completion of the transaction, you should receive a confirmation number and a confirmation email will be sent to you. You will also be able to see your tickets using the "My Tickets" link on the main menu.
  7. If e-tickets are selected as the delivery method, you can print your tickets immediately or at a later time using the link in your confirmation email or by logging into your account and using the "print e-tickets" option from the top menu.

Ticket Delivery Methods

How To Receive Your Purchased Tickets:

Each event may offer one or more ticket delivery methods. Here are the most common delivery methods:

  • E-tickets: If you have printers available, you can select e-tickets. Print your e-tickets and go directly to the venue. If you don't have a printer at the time of purchase, you can still choose the e-tickets option and print them later by using the link in your confirmation email or going to "print e-tickets" on the main menu.
    Just make sure to print your tickets and bring them to the venue.
  • Mobile e-tickets: Upon purchase you will be provided with e-tickets that you can simply show on your smartphone to get admittance.
  • Will-Call (collection or pickup): If Will-Call is selected as the delivery method, you need to pick up your tickets at the location specified. It is usually at the venue on the event day or it could be at some other location.
    You may need to provide a matching ID or the credit card you used during the purchase to pick up the tickets.
  • Mail: If mail is selected, you will be asked for a shipping address and the tickets will be sent to you.

Returning A Ticket (Returns Policy)

How To Return The Tickets:

We understand that your plan may change and you may need to return your tickets.

Hence we are offering returns policy whenever possible. Our returns policy may vary from event to event so please read the returns policy in the event information page carefully. If allowed by the event's returns policy, you can return your tickets certain amount of time before the event for refund to your credit card or for store credit which can be used toward further purchases. Certain charges may apply in each case.

Notes:
  • No refund unless indicated by the event's returns policy.
  • There will be no refund if you don't show up for the event or you don't return your tickets.
  • Service charges are not refundable.
  • If you have used “08 Tickets” credit during the purchase, you can only return for “08 Tickets” credit. In this case option to return to credit card will not be available.

To return a ticket:

  1. Click on “Return Tickets” link on the left.
  2. Select the proper invoice and hit refresh.
  3. For each ticket that you want to return, click on the “Add to Return List”.
  4. Select the refund type (08 Tickets Credit or Refund to credit card)
  5. Press the return button.

Join Our Mailing List

Join our newsletter to get informed about our upcoming events

How to Register for Email Notifications

  • If you have not signed up yet, you can register for email notifications during sign up.
  • If you have already signed up, login using your email address and password and click on My Account link on the main menu, check the proper boxes and Click “Save”.

Privacy Policy

PRIVACY POLICY

We, at 08tickets.com and Ketab Corp. ( Collectively referred to as “08 Tickets” or “We” or “Us”), have great respect for your privacy and intend to protect your personal information. We honor the privacy of our users and highly protect information users provide for the purpose of using our services.  The Privacy Policy followed by 08 Tickets site applies to all users of 08 Tickets and any and all information provided to us.  By using 08 Tickets website you or other users accept our terms and practice as described in the following lines. This policy does not apply to third-party websites, products, or services even if they link to our Services, and You should consider the privacy practices of those third-parties carefully. If You disagree with the practices described in this policy, You should (a) take the necessary steps to remove cookies from Your computer after leaving our website, and (b) discontinue Your use of our Services.  If you need further assistance or have any question in this regard, please contact us at Privacy@08tickets.com.

 

INFORMATION THAT 08 TICKETS MAY COLLECT

When you or other users of 08 Tickets sites and services provide information to us, we may collect personal information including your name and email address and may also combine it with the information that was received from different sources. If such information is provided to us, while you or others using 08 Tickets site, in some other form or manner, or from our business partners and from other third parties, we may  collect personnel information.

The Personal Data that we may collect includes:

Contact details, such as name, postal address, telephone number, email address;

Financial and transaction Data, such as credit or debit card number, and bank account information; and

Other Personal Data, such as date of birth, SSN or EIN.

Transaction data, such as purchases, purchase amount, date of purchase, and payment method;

Cookie and tracking technology data, such as time spent on the Services, pages visited, language preferences, and other anonymous traffic data; and

Company data, such as a company’s legal structure, product and service offerings, jurisdiction, company records.

 

OTHER  INFORMATION AND METHODS THAT MAY BE USED TO COLLECT INFORMATION WHEN YOU VISIT 08 TICKETS WEBSITE

 

-          08 Tickets server logs automatically collect certain information such as the date and time of your visit , the type and language of your browser and your device and your IP address, in order to help 08 Tickets to track movements of you and other users of 08 Tickets sites for the purpose of understanding their needs.

-          In order to facilitate your access to 08 Tickets website and to personalize your online usage of our site, we may assign your computer a few cookies.

-          In order to improve and customize our services and promotional methods, we may use standard ordinary internet tools which could collect information and track your use of 08 Tickets website. 

How We Use Data

a.       Personal Data. We and our service providers use Personal Data to: (i) provide the Services; (ii) detect and prevent fraud; (iii) mitigate financial loss or other harm to Users, Customers, and 08 Tickets; and (iv) promote, analyze and improve our products, systems, and tools. Examples of how we may use Personal Data include:

To provide you and other users with the requested services or products,

To facilitate the use of our services and products,

To process your orders, manage and keep track of your 08 Tickets account,

To prevent illegal transactions on 08 Tickets website and identify fraudulent use or users of our products and services,

To better understand your priorities and customize promotional contents and advertisements, accordingly,

To research and evaluate the quality of our services/ products to enhance our services,

To apply and enforce 08 Tickets terms and conditions of use,

 

To verify an identity for compliance purposes;

To evaluate an application to use our Services;

To conduct manual or systematic monitoring for fraud and other harmful activity;

To respond to inquiries, send service notices and provide customer support;

To process a payment with a payment processor, communicate regarding a payment, and provide related customer service;

For audits, regulatory purposes, and compliance with industry standards;

To develop new products;

To send marketing communications;

To improve or modify our Services; and

To conduct aggregate analysis and develop business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of, our business.

b. Other Data. We may use Other Data for a range of different purposes, provided we comply with applicable law and our contractual commitments. In some countries (for example, European Economic Area countries), local legal regimes may require us to treat some or all of Other Data as “personal data” under applicable data protection laws. Where this is the case, we will process Other Data only for the same purposes as Personal Data under this privacy policy.

-           

CHILDREN’S ONLINE PRIVACY ACT

08 Tickets observes the Children’s Online Privacy Act (COPA) and does not intentionally or knowingly collect information from children under the age of 13. 

If such information be ever collected by 08 Tickets, it will be in compliance with COPA.

 

ADVERTISEMENTS OF OTHER COMPANIES ON 08 TICKETS WEB SITE

 

-          Other networks or companies may be allowed to advertise on 08 Tickets

websites. However, 08 Tickets will not provide any personal information to these advertisers or companies.

-          It is important to note that if you decide to use or interact with any third

 party advertiser/s on our websites, you must be cautious and aware that these advertisers may use their own tracking tools and methods ( e.g. cookies etc.) to collect information, including information about you and the computer you used to view or interaction with them. 

          

-          Please note that there is an organization called the “Network Advertising Initiative (NAI)” to which, some of our advertisers and companies are a member .  This network provides consumers with the option and ability to opt-out of being targeted by all members of  NAI.  You may visit their website at:  www.networkadvertising.org and exercise your right to opt-out and stop being targeted for further advertisements.

-          Please exercise your out-most caution when using our website to communicate with other third-party especially, when you provide information about yourself or another person .  In doing so, please bear in mind that 08 Tickets does not have the ability to control who may read your postings or what they may do with the information you provide.  We reiterate the necessity to use care and caution in posting your personal information.

 

INFORMATION MAY BE SHARED WITH FOLLOWING PARTIES;

08 Tickets does not sell or rent Personal Data to marketers or unaffiliated third parties. We share Your Personal Data with trusted third parties, including:

a. To 08 Tickets Affiliates. We share Data with entities worldwide that we control, are controlled by us, or are under our common control, to provide our Services. Ketab Corp. is the party responsible for overall management and use of the Data by these affiliated parties;

b. To 08 Tickets Service Providers. We share Data with service providers who help us provide the Services. Service providers help us with things like payment processing (i.e., banks, credit bureaus, payment method providers), website hosting, data analysis, information technology and related infrastructure, customer service, email delivery, and auditing;

c. To Our Users. We share Data with Users (such as event organizers, merchants and application providers) as necessary to process payments or provide the Services. For example, we share Data with Users about purchases made by their Customers through the 08 Tickets services;

d. To Authorized Third Parties. We share data with parties directly authorized by a User to receive Data, such as when a User authorizes a third party application provider to access the User’s 08 Tickets account. The use of Data by an authorized third party is subject to the third party’s privacy policy;

e. To Third Parties. We will share Data with third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings); and

f. Safety, Legal Purposes and Law Enforcement. We use and disclose Data as we believe necessary: (i) under applicable law, or payment method rules; (ii) to enforce our terms and conditions; (iii) to protect our rights, privacy, safety or property, and/or that of our affiliates, You or others; and (iv) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include authorities outside Your country of residence.We may share personal information with:

g.Organizers and producers of the events who are involved in the production or sponsoring the event, including but not limited to the venues, promoters, talents, performers and their representatives/ agents,

h.Credit card companies and their partners for process of payments as well as other providers of services to 08 Tickets,

i.Our business partners who may offer you their products and services,

j.Other legal agencies, in order to protect our users and prevent fraudulent transactions and misuse of our website.

Non-personal information may be combined and shared with advertisers and others.

 

YOU HAVE THE RIGHT TO DECIDE

You have the right to decide :

-          To decline receiving promotional messages, up-dates, emails and news from 08 Tickets by sending us an email,

-          To refuse or delete cookies and change your settings, even though our website may not be able to provide you with all features of our website,

-           To refuse providing personal information.  This might be resulted in non-availability of certain features or services of 08 Tickets to you.

   

Security.

We use reasonable organizational, technical and administrative measures to protect Personal Data within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If You have reason to believe that Your interaction with us is no longer secure (for example, if You feel that the security of Your account has been compromised), please contact us immediately. 

 

UPDATE OF PRIVCY POLICY

08 Tickets may change or updates its’ applicable Privacy Policy according to the potential changes in our practice or services.

 

PRIVACY RIGHTS IN CALIFORNIA

As the resident of California, you have the right to request information from us concerning the way we share certain types of  personal information with others for the purpose of mail advertising.  California law gives you the right to send us a request at a designated address to receive the following information;

1-                  The types and categories of information we disclosed to third parties for their mail marketing during the previous year.

2-                  The names and addresses of the third parties that received that information; and

3-                  If the nature of the third party’s business cannot be determined from their name, examples of the products or services marketed,

 

HOW TO CONTACT US

If you have any question or concern about this Privacy Policy or other matters pertinent to our services or practices, please contact us by email at Privacy@08tickets.com

 

Is Buying on 08tickets.com Secure

Purchasing on 08tickets.com is safe and secure:

  • Our system is 100% automated so nobody has access to your personal information such as your credit card information.

  • Your personal information is encrypted to ensure your privacy.

  • We use SSL (Secure Socket Layer) for the "Check Out" and "Payment" pages so your personal information (including credit card number) will be encrypted during the transfer to server.

    What is SSL?

    SSL is the technology used widely over the internet for online banking and online shopping. This technology encrypts the data transfer between your computer and the internet.

    How do I know if I am on a secure (SSL) page?

    Always make sure you are on a secure page before entering your personal information.
    When you get to a secure page (for example, the checkout page):

    1. http: at the beginning of your internet address, changes to https:

    2. Depending on your browser, a "Lock" Yellow Lock will appear in your address bar (at the top of the page) or in the status bar (at the bottom of the page).


      The security lock in Internet Explorer:
      Security in IE

      The security lock in Firefox:
      Security in FF

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